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Unlocking value for our customers: One of Utility Week’s most read reports in 2025
Water companies face increasing pressure to modernise. Our insight report shows how smart infrastructure can deliver real results today and set you up for tomorrow.
Our Utility Week Insight Report, Unlocking Value for Water Customers: The Benefits of Smart Metering, quickly became one of the most popular reports of 2025, thanks to practical guidance and insights from water sector leaders. While published last year, the challenges and opportunities the report highlights remain highly relevant in 2026. From improving operational efficiency and engaging customers to exploring innovative approaches like Metering-as-a-Service (MaaS).
What you’ll find in the report
The report dives into the key challenges and opportunities facing water companies, including:
- The role of Metering-as-a-Service (MaaS) in speeding up rollout
- Why Southern Water has adopted a MaaS model
- The importance of data quality in unlocking the full value of smart meters
- How to engage customers and influence consumption behaviour
Why it matters today
The report shows how smart infrastructure and MaaS can help water companies:
- Align operations with the government’s New Water Plan, transparency, and customer trust
- Modernise operations without adding CapEx pressure or delivery risk
- Turn data into real-time outcomes for customers and operations
Insights from the industry
With contributions from senior leaders at Southern Water, Anglian Water, Thames Water, United Utilities, and the Future Water Association alongside our experts Daniel Reilly Managing Director, Tanya Dady, Smart Solutions Design Partner, and Simon Bryant, Finance Director, the report offers practical, actionable intelligence for utilities looking to optimise programmes and deliver greater value to customers.
Curious how this could work for your operations?
Whether you’re assessing smart metering programmes or addressing wider operational challenges, we can help.
Our expert team offers complimentary, confidential discussions to review your approach, identify barriers, and explore practical ways to accelerate delivery and unlock value.